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Awing Install | Roof and Soffit Mount | Motor Change | Fabric Change | Arm replacement | Wind Sensor | Re-Key Remote

 

INTRODUCTION

 

Customer Service:

Congratulations and thank you for purchasing a BST Retractable Awning. We are confident of your satisfaction and years of enjoyment with our product. In order to make the best of your investment, be certain to familiarize yourself with the contents of the entire owner's manual before installation or operation. Your new awning is designed to be installed by the homeowner with the assistance of a second person. If however you feel this procedure is too difficult to achieve on your own, seek the assistance from a local home improvement or building contractor. Important: Improper installation and operation of your awning can result in product failure not covered by warranty.

If you are experiencing problems, first try the solutions suggested in the TROUBLESHOOTING Section on the last page and if problem still exist then call our Customer Service Support Team. Our well-trained staff can assist you and resolve any questions or problems you are experiencing.

 

BST Awning Customer Service Center 1-585-797-8385

Monday - Friday 10:00 am - 5:00 pm EST

 

Product Handling:

Your new BST Retractable Awning has been constructed, packaged, and shipped with the utmost care. Take care when removing the awning and parts from the shipping container so it will be protected from accidental damage or soiling. Once the awning has been removed from the shipping container do not drop or drag the awning across the ground. Transport the awning by lifting on the square Torsion Bar that runs the entire length of the awning. Remove the plastic wrap around the awning and discard. CAUTION: The fabric material is just below the clear protective wrap and use of a razor blade or knife can accidentally slice into it.

 

The Shipping Tube contains the following items:

Your assembled awning, one 4’ Manual Override Crank, ONE BOX (that contains loose mounting hardware, one Crank Extension, one GREEN Limit Switch Adjustment Tool, one Remote Control Panel, two Remote Controls, two Torsion Bar End Caps (if optional hood is not ordered) or two Hood End Caps (If hood is ordered), set of Wall Mounting Brackets, one 7’ pig tail Power Supply Cable), and if ordered one Wind Sensor.  A second box is included if either the optional Soffit or Roof Mounts are ordered.

 

IMPORTANT WARNING!

Your new awning is intended as a protection against the sun only. It is not to be used during periods of strong wind, heavy rain, hail, or snow. The warranty will not cover use during these periods.

 

INSTALLATION TOOLS RECOMMENDED

A. Drill                                                              B. 1/16’ & 1/4" Drill Bit

C. 9/16" Socket or Adjustable Wrench     D. Phillips Head Screw Driver

E. Caulking Line                                     F. Tape Measure

G. Level

 

 

INSTALLATION OF OPTIONAL HOOD and END CAPS

 

1)       If your awning includes the optional Protective Awning Hood install and secure it to the hood mounting brackets that have already been installed to the back of the Torsion (Square) bar using the small screws and nuts included in your hardware packet.

 

2)       Mount the two Hood End Caps to their appropriate ends, making sure that the ends of the Protective Hood are inside each of the End Caps. In rare instances, where the Hood End Caps have not been pre-installed and in the case of a Replacement End Cap the End Cap’s screw holes may not be pre-drilled. In these cases drill pilot holes in the End Caps to match the holes in the Hood. Use the appropriate size drill bit and drill cautiously so as not to damage the motor or the fabric Take-up Roller under the Hood. Secure the End Caps to the Hood using the included tap screws.

 

      It is important that when positioning the End Caps onto the Hood that the front edge of the Cap will not retard the movement of the Face Bar when it travels past it.

 

 

 

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AWNING (WALL MOUNTING) INSTALLATION

The following instructions are for a basic wall installation of the awning. Soffit and Roof mount installations are done in the same order and using a similar technique when mounting the brackets to rafters or joists. 

MOUNTING THE AWNING BRACKETS

   
The mounting of the brackets to the building is extremely important in ensuring a quality, long-life installation. The importance of this fact can not be over emphasized. To fasten the bracket to the wall you should HIT-A-STUD. All brackets included with your awning must be installed to the center of a wall stud to ensure a secure installation. The 12’ awning comes with 2 included brackets. Each bracket should be mounted close to each end of the torsion (square) bar as practical. The 14’ 16’ and 18’ awnings come with 3 included brackets. One bracket should be as close to the center of the torsion (square) bar as possible and each of the remaining two should be mounted close to each end of the torsion (square) bar as practical.

     

1)   You will need to allow for a minimum distance of 9^1/2” between the top of your highest window or door opening and the roof overhang. The suggested mounting height “A” of the bottom of the mounting brackets is 7’-0”. This will allow for a head height “B” of 6' 4" at the awning’s face bar when the awning is fully extended the 10’-0”.  If you prefer that the front awning bar to be lower then after the awning is mounted, the inclination/pitch of the extension arms can be adjusted lower (see  CHANGING INCLINATION/PITCH section). The recommended pitch “C” for the lateral arm awning is 1" per foot of extension (see Illustration "A")

 

 

2)    Using a level, draw a line, on the wall, the length of the awning’s torsion bar at the height you determined for the bottom of the mounting brackets. (Important - the line must be level). Next place a mark on the wall at the torsion bar end points and approximate end points of the closed extension arm supports. (See Illustration "B")

 

 

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3)    Locate the studs to which you will mount the brackets. (See Illustration “C”)

Ø       drill a series of small search holes to determine the edges and finally the center of the studs.

Ø       position the brackets over the center of the studs making sure that the bottoms of the brackets are level with the bottom-of-bracket line you drew in Step 2.

Ø       mark the center of each bracket hole on the wall

Ø       drill the pilot holes for the lag bolts; again verifying that you have located the stud centers

Ø       secure the brackets with 3/8” lag bolts (not included) that are long enough to penetrate the studs at least 2”.  

 

 

 

IMPORTANT–The required 3/8” wood lag bolts, to mount the brackets to wood, are not included because of the different lengths required in different wood wall structures. The lag bolts used must be long enough to penetrate the studs at least 2” deep.

 

TIP: When mounting the awning on aluminum or vinyl siding it is recommended that you cut spacers (solid wood or plywood) the size of the brackets, and place under the siding and then mount the brackets with spacers directly to the center of the studs. It is important that the brackets are bolted to a solid backing: Mounting to 1/2" siding will not be strong enough! If you are unable to mount the brackets to one or more studs in the proper location then it is recommended that you mount an exterior weather treated 2” x 6” board the length of the torsion bar and secure it to the studs across it’s length. The brackets can then be mounted to the board in the appropriate locations.

 

MOUNTING THE TORSION (SQUARE) BAR TO BRACKETS

 

With help, lift the awning to the brackets on the wall; slip the torsion bar into the brackets, and line up the ends of the torsion bar with the end lines, previously marked in Step 2 above, on the wall. Push the torsion bar to the very rear of the bracket, and install the included retaining bolts and nuts into the brackets and tighten them securely.

 

      

 

NOTE: The retaining bolts should be inserted from the bottom of the brackets with the washers and nuts secured on top.  

 

      

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Never attempt to repair or disassemble any of the awning mechanics. We have taken great care to properly align your awning at the factory.

 

3

INSTALLATION OF MANUAL CRANK UNIT

 

WARNING: THE MANUALOVERRIDE CRANK IS INTENDED TO BE USED ONLY WHEN THERE IS A POWER FAILURE. THE ELECTRIC SUPPLY MUST BE OFF WHEN USING THE MANUAL OVERRIDE CRANK. NOT FOLLOWING THIS PROCEEDURE WILL VOID THE MOTOR WARRANTY.

 

To assemble the Manual Override Crank extension follow Illustrations 6, 7, 8 & 9.

 

         

   

 

CHANGING INCLINATION/PITCH

To change the inclination/pitch (angle of drop of the front bar) make sure to have another person lift the arms in order to take the weight off the adjustment mechanism before attempting to adjust the awning pitch. Our extension arm brackets allow you to change the inclination of the arms from 30^o to 60^o by simply loosening the two locking nuts located on the side of each extension arm bracket and then turning the ‘Jack Bolt’ until the desired pitch is arrived at. At this point re-tighten the two side locking nuts. Repeat this procedure to adjust the second extension arm. NOTE: Allow enough inclination/pitch for water to run off the awning and for the end bar to clear the hood edge when closing.

  

INFORMATION ON MOTORIZED AWNING

The motor is mounted on the same side as the hand crank mechanism (standard location left side). The motor comes with a 4 wire cable that must be connected to the terminals of the included Control Panel. The 7’ pig tail Power Supply cable with the 3 prong grounded plug must also to be installed into the Control Panel (see Illustration “D” wiring diagram).The plug is then plugged into an electrical power reciprocal. If you need to use an extension cord to reach the reciprocal it must be a minimum of 14ga with a grounding plug.

           

             

 

RESETTING THE AWNING TRAVEL DISTANCE

 

Ø       The limit for the projection/extension travel distance the awning travels and the closing/retraction distance the awning travels are preset at the factory and should not require further adjustment.

Ø       In the rare instance where a travel distance needs to be readjusted, use the GREEN adjustment tool (included with awning) when turning the Limit Switch Adjustment Screws to protect against a static discharge which could damage the motor.

Ø       Turning the UPPER Limit Switch Adjustment Screw adjusts the projection/extension distance the awning travels and turning the BOTTOM Limit Switch Adjustment Screw adjusts the closing/ retraction distance the awning travels. Turning each screw counter-clockwise increases the travel distance and turning the screws clockwise reduces the travel distance.

 

 

 

MISCELLANEOUS

 

Rather than cutting up the shipping tube and discarding as garbage consider using it as follows:

Ø       Cut into sections, paint and use as garden planters

Ø       Use sections vertically in the garage to store brooms, rakes and sport equipment

Ø       Use horizontally and mount to garage ceiling with metal straps and store long lengths of lumber, molding or plumbing pipes

Ø       Use sections as a form for concrete footings

Ø       Send us an email if you have other applications

 

 

    TROUBLSHOOTING

 

1. The awning does not fully retract or fully extend.

Solution: Adjust the travel distance, using the GREEN LIMIT Switch Adjustment Tool, by turning the motor Limit Switch Adjustment Screws.  (See ‘RESETTING THE AWNING TRAVEL DISTANCE’  Page 7)

 

2. The fabric sags and is not tight.

Solution: The fabric can stretch if exposed to rain and water is allowed to pool-up on the awning. Remember, your awning is designed for shade, not as a heavy rain cover. Retract the awning in and on the next sunny day, extend the awning and allow it to dry thoroughly. Your awning should not be rolled up wet for long periods of time.

Solution: The arms are not fully extended. The fabric will be most taut when the arms are at their furthest projection.

Solution: The arms are at full projection but the fabric has continued to unwind off the roller tube. Disconnect the power supply, reverse the cranking direction and retract the awning in until the fabric is taut. Important: The fabric should always rollover the top of the roller tube, not from underneath.

 

3. The awning squeaks when operated.

Solution:  A squeaking noise can resonate throughout the awning making it difficult to identify the area to be lubricated. Most commonly it will be the pivot end of the roller tube. Specifically, the area between the end bracket and the roller tube.

 

 

 

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4. Unable to adjust the pitch on the awning.

Solution: The awning is already at its maximum height or drop. Do not force the awning any further.

Solution:  Pitch adjustment is being performed incorrectly.

 

5. The awning does not move in or out.

Solution: Be sure there is power to the electrical outlet. Check to see if there is a reset button on the exterior electrical outlet or if a circuit breaker is off.

 

6. The fabric bunches up or wrinkles in places when retracted.

Solution: This can possible occur in wider awnings that have a center support. Center Supports are mounted to the square tube and positioned around the roller tube to prevent it from bowing out and keeping the fabric taut while extended. It is common for the fabric to bunch or pucker slightly on wider awnings. This will not harm the fabric.

 

 

 

(585) 797-8385                                                       BST PRODUCTS INC.                                            www.bstawnings.com

                                                                                                                                                                                                                                   AI11080

 

When cleaning your awning’s fabric, it is important to observe the following:

Always use a natural soap. NEVER a detergent or a commercially available cleaner (ex: 303 Fabric Cleaner)
Water should be cold to lukewarm fresh water. NEVER more than 100 degrees.
Natural air dry only. NEVER apply artificial heat to the fabric.

To clean the fabric while still on the frame, follow these simple steps:

1) Brush off loose dirt.
2) Hose down with cold to lukewarm fresh water.
3) Prepare a cleaning mixture of water and mild, natural soap (NO

    Detergents) or a mild commercial fabric cleaner (ex: 303 Fabric cleaner).

4) Use a soft bristle brush to clean. Allow soap to soak in.
5) Rinse thoroughly with cold to lukewarm fresh water

6) Natural air dry. NEVER apply artificial heat to the fabric.

 If stubborn stains persist, you can use the diluted chlorine bleach/soap mixture below for spot cleaning
 of mildew, roof run-off and other similar stains.

 

Stubborn Stain Special Cleaning Mixture:

·         Four ounces (half cup) of chlorine bleach

·         DO NOT USE MORE BLEACH THEN IS RECOMMENDED

·         Two ounces (one-fourth cup) of natural soap.

·         One gallon of water.

 

      1) Clean with soft bristle brush and cleaning solution.

2) Let stand for 15 mins.
3) Rinse thoroughly with cold to lukewarm fresh water.

4) Natural air dry only.  NEVER apply artificial heat to the fabric.

 

Repeat process only if necessary.

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We recommend that you clean your awning’s hardware at least once a year (monthly if mounted in or near
 salt water spray environment).

 

When cleaning your awning’s hardware it is important to use the following process:

1) Prepare a cleaning mixture of water and mild, natural soap (NO

    detergents).

2) Wipe the frame clean with a soft cloth wetted with the cleaning

    mixture.

3) Using cold to lukewarm fresh water, rinse thoroughly the wiped

    surfaces, exterior of the hand crank mechanism and the

    exterior of  the motor end and mount.

 

APPLING FABRIC WATER REPELLANT
Following a thorough cleaning; the awning fabric should be treated with commercially available
non silicone fabric water repellant (ex: 303 High Tech Fabric Guard). After cleaning the fabric, allow
it to air dry completely and then apply a thin, even coating of the water repellant to the
 top side of the awning. After allowing the first coat to air dry, apply a second thin,
even coating. Two light coatings are typically more effective in restoring fabric water
 resistance than a single heavy coating.
DO NOT ALLOW THE REPELLANT TO POOL ON THE FABRIC.